Last Updated: November 2026
1. Introduction
Welcome to Trust Med Focus Private Limited. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or use our healthcare assistance services.
Our goal is to provide reliable medical assistance, treatment guidance and healthcare coordination while maintaining the confidentiality and security of your personal information.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information when you interact with our website or services:
Personal Information
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Full name
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Phone number
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Email address
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Residential address or location
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Contact details provided through our forms
Medical and Healthcare Information
When you request medical assistance, we may collect relevant information such as:
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Medical history and health-related details
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Details of the required treatment or consultation
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Hospital or doctor preferences
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Medical reports, prescriptions and diagnostic documents voluntarily shared with us
Technical Information
We may automatically collect certain technical information, including:
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IP address
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Browser type and device information
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Website usage data
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Pages visited and interaction details
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Cookies and similar technologies
3. How We Use Your Information
We use the collected information for legitimate business and service-related purposes, including:
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Responding to your enquiries and service requests.
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Providing OPD consultation and hospital admission assistance.
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Helping patients explore suitable treatment and surgery options.
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Coordinating with relevant hospitals, doctors and healthcare providers.
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Sharing treatment-related information and estimated costs.
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Providing medical second opinion coordination.
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Improving our website and customer experience.
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Sending important service updates and communication.
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Maintaining records and complying with applicable legal requirements.
4. Sharing of Personal Information
Trust Med Focus Private Limited does not sell or rent your personal information to third parties.
However, we may share relevant information with trusted third parties when necessary to provide our services, including:
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Hospitals and healthcare institutions.
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Doctors and medical professionals.
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Diagnostic centres and healthcare service providers.
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Technology, website hosting and communication service providers.
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Government authorities or legal agencies when required by applicable law.
We aim to share only the information necessary for the relevant purpose.
5. Medical Information and Confidentiality
We understand that medical information is personal and sensitive. Any health-related information shared with us will be handled with appropriate care and confidentiality.
Medical records, prescriptions, diagnostic reports and other health-related documents may be shared with relevant healthcare providers when necessary for treatment coordination and with appropriate authorization or other lawful basis.
Trust Med Focus acts as a healthcare assistance and facilitation service provider. Medical diagnosis, prescriptions, treatment decisions and clinical procedures remain the responsibility of qualified healthcare professionals and healthcare institutions.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and enhance the browsing experience.
Cookies may help us:
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Remember user preferences.
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Understand website traffic and performance.
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Improve website navigation.
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Analyse visitor interactions.
You can manage or disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.
Although we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain relevant business records and comply with applicable legal obligations.
When information is no longer required, we take reasonable steps to delete or securely dispose of it, subject to applicable legal requirements.
9. Your Privacy Rights
Subject to applicable laws, you may have the right to:
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Request access to your personal information.
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Request correction or updating of inaccurate information.
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Request deletion of personal information where legally permissible.
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Withdraw consent where processing is based on consent.
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Raise concerns regarding the handling of your information.
To exercise these rights, please contact us using the details provided below.
10. Third-Party Websites
Our website may contain links to third-party websites, including hospitals, healthcare providers and other external resources.
We are not responsible for the privacy practices, content or security of external websites. We encourage visitors to review the privacy policies of those websites before sharing personal information.
11. Children’s Privacy
Our website and services are not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.
Where healthcare assistance is requested for a minor, relevant information should be provided by a parent or legal guardian, subject to applicable laws.
12. Changes to This Privacy Policy
Trust Med Focus Private Limited reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our services, business practices or applicable legal requirements.
Any updates will be published on this page along with the revised date.
We encourage visitors to review this page periodically.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Trust Med Focus Private Limited
Email: info@trustmedfocus.com
Phone: +91-60029 69495
Website: https://trustmedfocus.com/
Registered Office:
Betbari, Gaonbarbala,
Barpeta, Howly, Assam,
India, PIN – 781316
We are committed to handling your personal information responsibly and maintaining your trust.