Last Updated: November 2026
1. Introduction
At Trust Med Focus Private Limited, we understand that medical situations and healthcare requirements may change unexpectedly.
We aim to provide a smooth and transparent experience for patients seeking OPD consultations, hospital admission assistance, surgical procedures, diagnostic services and other healthcare assistance.
This Cancellation Policy explains the terms and conditions applicable when a patient requests cancellation of a service, appointment or healthcare arrangement coordinated through us.
2. Cancellation of Appointment Requests
Patients who wish to cancel an OPD consultation, doctor appointment or other healthcare-related booking may contact our support team as early as possible.
Cancellation requests should include:
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Patient’s full name.
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Registered contact number.
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Appointment or booking details.
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Reason for cancellation, if applicable.
All cancellation requests are subject to confirmation and the applicable policies of the respective healthcare provider.
3. Hospital Admission Cancellation
If a patient decides not to proceed with a planned hospital admission, they should inform Trust Med Focus and the concerned hospital as soon as possible.
Any cancellation charges, advance payment deductions or administrative fees will depend on the hospital’s individual policies and the applicable booking terms.
Trust Med Focus cannot guarantee a full refund of payments made directly to hospitals or healthcare providers.
4. Surgery and Treatment Cancellation
Patients may request cancellation of planned surgeries, medical procedures or treatment arrangements before the scheduled date.
However, cancellation approval and any applicable charges will be determined by the concerned hospital or healthcare provider.
Certain medical arrangements may involve advance payments, procedure preparation costs, doctor fees or other non-refundable expenses.
Patients are advised to review the relevant terms and conditions before confirming any treatment or procedure.
5. Cancellation of Diagnostic Services
Requests to cancel diagnostic tests, laboratory services, imaging procedures or other investigations must be communicated before the scheduled service whenever possible.
Cancellation and refund eligibility will depend on the diagnostic centre’s policies, the booking status and whether the service has already been performed or prepared.
6. Cancellation of Services Provided by Trust Med Focus
If Trust Med Focus Private Limited charges a separate fee for healthcare assistance, coordination or facilitation services, cancellation requests relating to those services will be handled according to the terms communicated to the patient before payment.
Any applicable cancellation charges or eligible refunds will be communicated clearly.
Where a service has already been completed or significant coordination work has been performed, the refund eligibility may be affected, subject to applicable laws and the agreed service terms.
7. Cancellation by Hospitals or Healthcare Providers
In certain circumstances, hospitals, doctors or healthcare providers may cancel or reschedule appointments, admissions, surgeries or other medical services due to:
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Medical emergencies.
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Doctor unavailability.
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Hospital scheduling changes.
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Operational or technical issues.
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Other unforeseen circumstances.
In such situations, we will make reasonable efforts to assist patients with updated information or alternative available arrangements.
Any refund or rescheduling will remain subject to the relevant healthcare provider’s policies and applicable law.
8. Refund for Cancelled Services
Refund eligibility, processing time and applicable deductions depend on:
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The type of service booked.
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The payment recipient.
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The cancellation request date.
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The applicable hospital or service provider policy.
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Whether the service has already been delivered.
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Any applicable non-refundable charges.
For payments made directly to hospitals, doctors or diagnostic centres, refund requests must generally be handled according to their respective refund policies.
For payments received directly by Trust Med Focus, eligible refunds will be processed according to the agreed service terms and applicable legal requirements.
For additional details, please refer to our Refund and Return Policy.
9. How to Request a Cancellation
To request cancellation, please contact our team through the following channels:
Email: info@trustmedfocus.com
Phone: +91-60029 69495
Please provide your name, registered phone number and relevant appointment or booking details so that our team can assist you.
We recommend submitting cancellation requests as early as possible.
10. Important Notice
Trust Med Focus Private Limited acts as a healthcare assistance and medical facilitation service provider.
We coordinate with independent hospitals, doctors, diagnostic centres and other healthcare providers.
Cancellation decisions, applicable charges and refund approvals relating to third-party medical services are subject to the respective provider’s policies.
Nothing in this policy is intended to restrict any consumer rights or statutory refund entitlements available under applicable Indian laws.
11. Changes to This Cancellation Policy
Trust Med Focus Private Limited reserves the right to modify or update this Cancellation Policy whenever necessary.
Any changes will be published on this page with the revised date.
We encourage visitors and patients to review this policy before requesting or confirming any healthcare assistance service.
12. Contact Information
For cancellation requests, assistance or further information, please contact:
Trust Med Focus Private Limited
Email: info@trustmedfocus.com
Phone: +91-60029 69495
Website: https://trustmedfocus.com/
Registered Office:
Betbari, Gaonbarbala,
Barpeta, Howly, Assam,
India, PIN – 781316
We appreciate your understanding and cooperation.