Last Updated: November 2026
1. Introduction
Welcome to Trust Med Focus Private Limited. These Terms & Conditions govern your access to and use of our website and healthcare assistance services.
By accessing our website, submitting an enquiry or using our services, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website and services.
2. About Our Services
Trust Med Focus Private Limited operates as a healthcare assistance and medical facilitation service provider.
We assist patients in exploring suitable healthcare options by coordinating with hospitals, doctors, diagnostic centres and other healthcare providers.
Our services may include:
-
OPD Consultation Assistance
-
Hospital Admission Assistance
-
Surgery and Operation Assistance
-
Treatment Assistance
-
Diagnostic Assistance
-
Medical Second Opinion Coordination
-
Affordable Treatment Assistance
-
Healthcare Information and Guidance
We help patients identify suitable healthcare options based on their requirements, preferences and available information.
3. Nature of Services
Trust Med Focus Private Limited is not a hospital, clinic, diagnostic laboratory or medical institution unless specifically stated otherwise.
We do not independently provide medical diagnosis, prescriptions, surgical procedures or clinical treatment.
All medical decisions, diagnoses, prescriptions, treatments and procedures are the responsibility of qualified doctors and authorized healthcare institutions.
Our role is limited to healthcare assistance, coordination and facilitation.
4. Medical Disclaimer
Information provided on our website is intended for general informational and healthcare assistance purposes only.
It should not be considered a substitute for professional medical advice, diagnosis or treatment.
Patients are advised to consult qualified healthcare professionals before making any medical decisions.
In case of a medical emergency, please contact the nearest emergency department or appropriate emergency services immediately.
5. Treatment Costs and Pricing
We aim to help patients explore affordable treatment options through our healthcare network.
However:
-
Treatment costs may vary depending on the hospital, doctor, medical condition and treatment requirements.
-
Any estimated cost shared by us is subject to confirmation by the relevant healthcare provider.
-
Additional expenses may arise due to complications, additional procedures, medicines, diagnostic tests or extended hospital stays.
-
Final treatment charges are determined by the respective hospital or healthcare provider.
-
We do not guarantee that every treatment will be available at a particular price.
Patients are encouraged to confirm all charges directly with the relevant healthcare provider before proceeding.
6. Hospital and Doctor Coordination
We may coordinate with hospitals, doctors, diagnostic centres and other healthcare providers to assist patients.
The availability of doctors, hospital beds, treatment facilities and appointment schedules depends on the respective healthcare provider.
Trust Med Focus Private Limited does not independently control the clinical services, medical decisions, facilities or professional conduct of third-party healthcare providers.
Patients should verify the relevant healthcare provider’s credentials, treatment details and applicable charges before accepting any medical service.
7. Appointments and Enquiries
Users may contact us through our website, phone, email or other available communication channels to request healthcare assistance.
Submitting an enquiry or appointment request does not automatically confirm a medical appointment, hospital admission or treatment booking.
Confirmation is subject to availability and acceptance by the relevant healthcare provider.
Users are responsible for providing accurate contact details and relevant information when submitting a request.
8. User Responsibilities
By using our website and services, you agree to:
-
Provide accurate and complete information.
-
Share relevant medical information honestly.
-
Avoid submitting false, misleading or unauthorized information.
-
Use the website only for lawful purposes.
-
Respect the rights and privacy of other individuals.
-
Avoid activities that may affect the security or functionality of our website.
You are responsible for ensuring that any medical documents shared with us are accurate and lawfully provided.
9. Payments and Financial Transactions
Where applicable, payments for medical services, consultations, diagnostic tests or other healthcare arrangements may be subject to the terms communicated at the time of booking.
The applicable payment amount, payment recipient, refund conditions and other charges should be confirmed before making any payment.
Payments for medical treatment may be collected directly by the relevant hospital or healthcare provider.
Any separate service or facilitation charges, if applicable, will be communicated to the customer in advance.
10. Cancellation and Refunds
Cancellation and refund requests will be handled according to the applicable cancellation and refund policy communicated for the relevant service.
Refund eligibility may depend on the service provider’s policies, booking status, payment conditions and whether the service has already been delivered.
For additional information, please refer to our Cancellation Policy and Refund and Return Policy pages.
11. Privacy and Personal Information
We respect the privacy of our website visitors and customers.
Personal details and medical information shared with us may be collected and processed for healthcare assistance, communication and service coordination purposes.
We handle personal information in accordance with our Privacy Policy and applicable data protection laws.
Please review our Privacy Policy for more information about how your information is collected, used and protected.
12. Third-Party Links and Services
Our website may contain links to third-party websites, hospitals, healthcare providers or external resources.
These links are provided for convenience and informational purposes.
We do not control or guarantee the accuracy, availability, security or content of third-party websites and services.
Users are encouraged to review the relevant third-party terms and privacy policies before using their services.
13. Limitation of Liability
To the extent permitted by applicable law, Trust Med Focus Private Limited shall not be responsible for:
-
Medical decisions or treatment outcomes determined by healthcare professionals.
-
The professional conduct or clinical services of independent hospitals and doctors.
-
Changes in treatment costs, availability or appointment schedules.
-
Delays or interruptions caused by third-party healthcare providers.
-
Inaccurate information supplied by users or third parties.
-
Technical issues or temporary website interruptions.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded under applicable law, including liability arising from our own negligence, misconduct or breach of statutory obligations.
14. Intellectual Property
All website content, including text, graphics, logos, designs, images and other materials, is owned by or used with permission by Trust Med Focus Private Limited, unless otherwise stated.
No content may be copied, reproduced, distributed or commercially used without prior written permission from the respective rights holder.
15. Website Availability
We aim to maintain the availability and proper functioning of our website.
However, we do not guarantee uninterrupted access or that the website will always be free from technical errors, interruptions or security vulnerabilities.
We reserve the right to update, modify, suspend or discontinue any part of the website when necessary.
16. Changes to These Terms
Trust Med Focus Private Limited reserves the right to revise or update these Terms & Conditions from time to time.
Any changes will be published on this page with the updated revision date.
Continued use of our website and services after such changes indicates acceptance of the revised terms, to the extent permitted by applicable law.
17. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of India.
Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts in the appropriate jurisdiction in India.
18. Contact Information
For questions, concerns or further information regarding these Terms & Conditions, please contact us:
Trust Med Focus Private Limited
Email: info@trustmedfocus.com
Phone: +91-60029 69495
Website: https://trustmedfocus.com/
Registered Office:
Betbari, Gaonbarbala,
Barpeta, Howly, Assam,
India, PIN – 781316
We appreciate your trust in Trust Med Focus Private Limited and look forward to assisting you with your healthcare needs.